Terms and Conditions
Lorenzo’s Pilates Corner
Effective Date: October 1st 2026
1. General information
Welkom bij Lorenzo’s Pilates Corner. By booking a session or purchasing a package with us, you agree to these Terms and Conditions. Please read them carefully.
2. Health declaration
By booking a session, you confirm that you are medically cleared to participate in Pilates. If you have a health condition (e.g., pregnancy, recent surgery), consult your doctor before attending. Report any injuries or discomfort imediately
3. Booking and payment
All sessions and packages must be booked in advance, in person, via email, text or phone.
Payment is due at the time of booking unless otherwise agreed.
Accepted payment methods: [Bank transfer, iDeal/weero, credit card, cash….]
No refunds will be issued for unused sessions unless canceled as per the Refund & Returns Policy below.
3.1 Price Changes
We reserve the right to adjust prices for new clients or new packages.
For existing clients, prices will remain fixed for a minimum of 1 year from their first purchase or from the start of thier subscription. Any price increase for existing clients will be comunicated at least 1 month before the change.
4. Refund & Returns Policy
4.1 General Principles
Cooling-off period: As a consumer in the Netherlands, you have the right to cancel your purchase within 14 days of signing up or receiving the service, without giving a reason and without incurring a penalty. This is your statutory right under Dutch law (Article 6:230m BW). You can do that though your account in the website, via email (info@lorenzospilatescorner.nl), call or text (+31 6 87983997).
No cooling-off for used services: If you have already used part of the service (e.g., attended a Pilates session), the cooling-off period expires immediately, and no refund will be issued for the used portion.
Final sale for packages: Prepaid packages (e.g., 10-session pack) are generally considered final sale, but you may transfer unused sessions to another person unless otherwise stated.
4.2 Refunds for Subscriptions.
Cooling-off Period (14 days):
You can cancel your unused subscrition within 14 days of signing up and receive a full refund of any paid amount.
Refunds are processed within 7–14 business days after we receive your cancellation request and confirm receipt of the cancellation.
After the Cooling-off Period:
Fixed-term subscriptions (minimum 3 months):
You can cancel your subscription at the end of the fixed term (3 months) with 1 month’s written notice.
Cancellations must be submitted before the end of the current billing cycle to avoid automatic renewal for the next term.
If you cancel before the end of the fixed term, no refunds will be issued for the remaining unused period.
4.3 Refunds for Prepaid Training Packages
No refunds for used sessions: Refunds are not issued for sessions that have already been attended or partially used.
Transfer option: You may transfer unused sessions to another person, provided we are notified in writing at least 48 hours before the session.
Final sale: All packages are considered final sale unless otherwise agreed in writing.
4.4 Exceptions & Special Cases
Force majeure: In case of unforeseen circumstances (e.g., illness, injury, or force majeure), we may offer a pro-rata refund or credit note at our discretion. Please contact us with documentation (e.g., medical certificate).
Non-attendance: No refunds are issued for missed sessions, failure to attend a scheduled session, or cancellations made less than 24 hours prior to the planned session.
5. Cancellation Policy
5.1 Cancellations of Sessions
To ensure fairness for all clients, we require 24 hours’ notice for cancellations or rescheduling of private and duet lessons. This means:
You must notify us at least 24 hours before the scheduled session start time via email (info@lorenzospilatescorner.nl) or call or text (+31 6 87983997).
Cancellations or rescheduling requests made less than 24 hours before the session will be considered a no-show.
No-shows or late cancellations will result in the full session fee being charged, as we reserve the time exclusively for you.
5.2 Special Cases: Force majeure (Client-Initiated)
In case of unforeseen circumstances (e.g., illness, injury, or force majeure), notify us as soon as possible, and we will:
Offer to reschedule the session to a later date, if available.
If rescheduling is not possible due to my schedule, the session cost will be reimbursed in your next invoice.
For subscription-based clients, the reimbursement for one missed session will be calculated as:
23% of your subscription fee for a 1x per week subscription.
11.5% of your subscription fee for a 2x per week subscription.
For Training Packages users, the missed session will be reinstated in your pack (i.e., no deduction from your multi-pack).
Please contact us with documentation (e.g., medical certificate).
5.3 Trainer-Initiated Cancellations
If I (the trainer) need to cancel a session (for example due illness, vacation, or continuing education) the following applies:
You will be notified as soon as possible.
You will have the option to:
Reschedule the session to a later date, if available.
If rescheduling is not possible, the session cost will be reimbursed in your next invoice.
For subscription-based clients, the reimbursement for one missed session will be calculated as:
23% of your subscription fee for a 1x per week subscription.
11.5% of your subscription fee for a 2x per week subscription.
For Training Packages users, the missed session will be reinstated in your pack.
6. Subscription Pause Procedure
You may need to pause your subscription temporarily, (holiday, travel, other…)
To pause your subscription:
Email us at info@lorenzospilatescorner.nl with your request to pause, specifying the start and end dates of the pause.
Pauses can range from a minimum of 1 week to a maximum of 1 month per pause.
The paused period will be proportionally deducted from your next invoice or installment.
The amount will be calculated considering an evarage of 4,3 weeks per month and rounded up as 1 week = 23% of a month.
For example:
If you pause for 1 week, 23% of your next month’s fee will be deducted.
If you pause for 2 weeks, 46% of your next month’s fee will be deducted.
If you pause for 1 month, 100% of your next month’s fee will be deducted.
You can pause your subscription multiple times per year.
Your subscription will automatically resume after the pause period unless you notify us otherwise.
Pauses must be requested as soon as possible and at least 7 days before the pause begins to avoid charges for the next billing cycle.
7. Code of Conduct
7.1 Session Duration and Timing
Sessions are 60 minutes long, including time for welcome, setup, and goodbye. This means 50 minutes of active session time.
If you arrive late, the session will still end at the scheduled time. The missed minutes will be deducted from your session time.
Example: If you arrive 10 minutes late, your session will be 50 minutes long instead of 60.
I also understand that minor delays can happen from my part (e.g., I might be 1–2 minutes late due to a previous client). In such cases, we will make up the time if possible, aiming to maintain 50 minutes of active session time.
7.2 Punctuality and Respect
If you anticipate being late or need to leave early, notify me in advance.
Respect the studio space, equipment and other clients.
7.3 Communication
Notify me of any injuries, health conditions, or concerns before your session.
8. Cuing and Consent for Touch
Pilates often involves hands-on adjustments or guidance to ensure proper form and technique. Your comfort and consent are our priority.
8.1 Types of Cueing:
Verbal Cues: I will first provide clear verbal instructions.
Demonstrations: I may demonstrate movements to guide you.
Light Hands-On Adjustments: If needed, I may use gentle touch to:
Align your posture.
Guide your movement.
Provide feedback on muscle engagement.
8.2 Consent and Boundaries
Explicit Consent: By booking a session with me, you consent to light hands-on adjustments unless you specify otherwise in your intake form.
Opt-Out: You may choose not to receive any touch by indicating this in your intake form or by comunicating it to me at any time, with any medium.
Withdrawal of Consent: You may withdraw consent at any time during the session.
Sensitive Areas: I will never touch sensitive areas (e.g., chest, brests, glutes, or inner thighs) unless medically necessary and with your explicit consent.
8.3 Communication
If you have preferences, requests, discomfort, or past injuries, please let me know before the session so I can adapt my approach.
You are encouraged to give real-time feedback during the session if something doesn’t feel right.
9. Liability and Waiver
By participating in Pilates sessions, you acknowledge that Pilates involves physical activity and carries inherent risks of injury. You agree to release Lorenzo Capodieci and Lorenzo’s Pilates Corner from any liability for injuries or damages resulting from your participation, except in cases of gross negligence or willful misconduct.
10. Privacy Policy
We respect your privacy. Your personal information will not be shared with third parties without your consent, except as required by law. For more details, see our Privacybeleid.
Data Processors: We use third-party services to manage bookings, payments, and communications (e.g., [WordPress, Hostinger, Mollie payments, Google Forms, WhatsApp]). These processors are contractually obligated to handle your data securely and in compliance with GDPR.
11. Changes to Terms and Conditions
We reserve the right to update these Terms and Conditions at any time. You will be notified of significant changes via email or posted updates on our website. Continued use of our services after changes constitutes acceptance of the new terms.
12. Contact Information
Lorenzo’s Pilates Corner
Lorenzo Capodieci
Katendrechtse Lagedijk 245C 3083GD Rotterdam
email: info@lorenzospilatescorner.nl
phone: +31 6 87983997